Understand why QuickBooks Payroll is not working and fix it

QuickBooks Payroll is not working

Have you jumped into a situation where you are unable to use payroll features, which has disrupted your workflow? This might happen if QuickBooks Payroll is not working on your computer, which can also prevent you from accessing payroll features. 

Moreover, this occurs due to damaged files, software failure, system conflicts, and other reasons. When this issue occurs, it comes along with messages like “QuickBooks Payroll not working,” “QuickBooks Payroll connection error,” or “QuickBooks Payroll network problem.” It is clearly visible that network and internet issues hinder this problem. To enable these features, it is essential to have a payroll subscription. 

What might be going Wrong with QuickBooks Payroll

Here are the various reasons that have been triggering this issue, and thus, you encountered it. See what those causes are:

• This issue occurs if you use multi-user mode to send payroll.

• The error is caused by the invalid security certificate of your application.

• Internet connection issues are one of the reasons.

• Network time-out issues can trigger this.

• You are prone to this issue if your computer system's date and time are incorrect.

• This occurs due to misconfigured firewall settings, which prevent QB from accessing the internet.

Recommended to read: QuickBooks error 30159

Practical Fixes that Work when QuickBooks Payroll is not working

The effective solutions that can work and help you get rid of this issue, you have been provided with a set of solutions here. Let me give you a ride through this:

Strategy 1: Manually update QuickBooks

1. Close your QuickBooks Company File.

2. Close the QuickBooks Desktop window.

3. Click the Windows icon at the bottom of the screen to launch the Start menu.

4. Search for the QuickBooks Desktop.

5. Right-click QBDT.

6. Choose the Run as Administrator option.

7. It is a No Company Open window.

8. Move to the Help Menu.

9. Choose Update QuickBooks Desktop.

10. Go to the Options button.

11. Choose Mark All. 

12. Tap the Save option.

13. Tick the Reset Update checkbox.

14. Click the Update Now button.

15. Choose the Get Updates option.

16.  Restart the computer.

    
    

Strategy 2: Configure Internet Explorer settings and update Payroll

1. Close QuickBooks Desktop.

2. Launch Internet Explorer.

3. Choose the Tools icon.

4. Look at the dropdown menu.

5. Choose Internet Options. 

6. Go to the Advanced Tab.

7. Pick the Reset or Restore Defaults button.

8. Click Apply.

9. Tap OK.

10. Launch the QuickBooks Desktop.

11. Choose the Employees tab.

12. Pick Get Payroll Updates.

13. Tick the Download Complete Update checkbox.

14. Click the Download Latest Update option.

15. Restart your PC.

    
    

Strategy 3: Clear Internet Explorer’s browsing history

1. Open your Internet Explorer.

2. Hover over the General tab.

3. Tap Browsing History.

4. Check out Temporary Files and Internet Files.

5. Click Delete.

6. Pick OK.

7. Try to send the payroll.

   
   

In a Nutshell

If you understood why QuickBooks Payroll is not working and how to fix it, you surely could have resolved your issues. If you want to get information about this error, dial 1–855–542–9309 to talk to a QB Expert.

You may also read: A Beginner’s Guide to Fix Login Errors in QuickBooks Online