QuickBooks Dropdown Menus are Not Working: Methods to Fix It

Ross Anderson
3 days ago
3 min read

QuickBooks simplifies many accounting operations through its robust features and tools. For example, invoicing, direct deposit, W2 and W3 forms, and many more. However, you may find yourself unable to create invoices due to the non-functioning of the dropdown menus. When entering text in the search box of the dropdown menu, no suggestions are displayed, which should be auto-populated instead. Moreover, it stops filtering and also crashes the app.

Let me share with you some reasons why QuickBooks dropdown menus are not working and the troubleshooting methods that can help you bring QB back to the normal state. Deep into the blog and see what experts have brought to you.

However, resolving the dropdown menus issue is not easy every time, thus you should contact a professional and get their assistance. Dial +1-855-888-3080 to connect with a Pro Advisor.

Main Culprits: Why QB Dropdown Menus Not Working

The following are the reasons that explain why QuickBooks drop down menus not working. Here, we have divided them into sub-segments. The first half provides the reason for QBDT, and the other half tells you about QBO.

QB Desktop:

Damaged company files.
When the QB is outdated, it makes the dropdown menus malfunction.
It could be due to QB view settings.

QBO:

It may happen due to the use of an unsupported browser.
The browser consists of excessive cache.

Recommended Resolutions For QuickBooks Dropdown Menus are Not Working

Follow the instructions given to eliminate the issue that is preventing you from accessing the dropdown menu. First, you will know how to fix the dropdown menu issue in QB Online, and then for the QB Desktop.

QuickBooks Online:

Solution 1: Clear the browser cache

Open the Chrome browser on your device.
Tap on the three vertical dots.
Scroll down and choose Settings.
Click on Time Range, such as Last Hour or All Time.
The box saying Browsing history, Cookies and other site data, Cached images, and files needs to be ticked.
Choose Clear Data.

Recommended to read: Why is my QuickBooks update getting stuck?

Solution 2: Ensure to use a supported browser to open QBO

Microsoft Edge: Version 79 or newer
Safari: Version 12 or newer (Mac only)
Opera: Version 68 or newer
Google Chrome: Version 78 or newer
Mozilla Firefox: Version 76 or newer
Samsung: Version 10 or newer

QuickBooks Desktop:

Solution 1: Update QBDT

At times, it could be a temporary glitch in the software that prevents you from accessing the dropdown menus. Thus, to fix it, let’s update the software and see if the issue gets resolved. If this is not, consider another solution given.

Solution 2: Change QB DPI settings

Search for QuickBooks.
Right-click on QB and tap Open File Location.
Right-click on the QuickBooks.exe file.
Tap on Properties.
Choose the Compatibility tab.
The box that says Disable display scaling on high DPI settings, click on it.
Now, you need to select Apply, followed by OK.

Wrap It Up

We hope that the blog clearly explains why the QuickBooks dropdown menus are not working, as well as what you can do to troubleshoot this issue. If you are still stuck and need help, give a call to +1-855-888-3080 and ask the experts.

You may also read: A Brief Explanation of The QuickBooks PDF Converter Tool