Easy Solutions to Erase Black and White Screen in QuickBooks

Ross Anderson
1 minute ago
3 min read

QuickBooks might show a black and white screen when you operate it. We know that getting stuck with such issues can be exasperating, but don’t worry, it can be easily resolved. Recognizing the actual cause of this problem is hardly possible, but we can take you through a list of common factors that might be responsible for it. Some are outdated video drivers, damaged graphics, and an outdated QB.

For a better understanding of the issue, you must go through this blog, which precisely explains every detail of the problem. Read the blog from top to bottom without skipping a single line.

If resolving such issues seems difficult to you, don’t waste your time and connect with a professional now. Give a ring to 1- 855-888-3080 and talk to a Pro Advisor.

Know the Possible Reasons Why You See Black and White Screen in QuickBooks

The Black and White Screen in QuickBooks issue is mainly caused by the following reasons:

It might be due to damaged firmware.
If the QB is not updated.
You might not have set up the screen resolution properly.
Due to outdated video drivers.
It might be due to a damaged graphics card or the system’s memory.

Recommended Resolutions to Eliminate Black and White Screen in QuickBooks

After conducting thorough research about the issue, experts have brought you these solutions. Perform the troubleshooting methods mentioned below to resolve the black and white screen problem.

Change the DPI settings

Right-click on the QB Desktop icon.
Choose Properties.
Move to the Compatibility tab.
Click on the Disable display scaling on high DPI settings.
Tap on Apply, followed by OK.
Open QB and see if the error is fixed.

Change the Desktop View Preferences

Open the company file.
Choose Edit from the top menu bar.
Go to Preferences.
Click on Desktop View.
Tap on My Preferences.
Switch from Multiple Windows to One Window.

Change the DPI settings and edit the screen resolution settings

Step 1: Change the display settings in QB

Close QB and go to the Start menu.
Write QuickBooks.
Right-click on its icon and choose Open file location.
Later, you are required to right-click on the QuickBooks.exe file.
Click on Properties.
Go to the Compatibility tab.
Click on the option that says Disable display scaling on high DPI settings.
Alternatively, you can opt for the Change high DPI settings option, followed by Override high DPI scaling behavior.
Tap on Apply and then choose OK.

Step 2: Adjust the view preferences in QB

Open QB and go to the Edit menu.
Choose Preferences.
Tap on Desktop View from the list.
Click on My Preferences.
Hover over the View section and choose One Window.
Tap OK and close the QB.
Open QB again and your company file, and see if the issue is resolved.

Step 3: Change the Windows display settings

Just to let you know, QB works best when used with the default Windows DPI settings. If the changes are required, you can attempt to:
- Adjust display brightness,
- Night light,
- Color profile management,
- Use HDR.
Set the screen resolution to 1024 x 768. For the best display, set it to 1920 x 1080.
After it is completed, restart your computer.
Open QB and the company file.

Bind It Up

In the blog, we briefly discussed the reasons for the QuickBooks black and white screen. In addition to this, we explored some resolutions to eliminate it. If you still can’t overcome the problem, give 1-855-888-3080 a call and connect with an expert to get it fixed.